Privacy Policy

This is our privacy policy.

The personal data you provide us will be used only for the purposes of your chosen products to reach the right recipient at a date and time agreed with you in advance.

GDPR privacy policy


In connection with the renewed privacy policy and the requirements of the European Union and the European Commission for the Protection of Individuals (privacy and data processing), we present the following privacy policy:


Privacy Policy


If you choose to sign up for our Website (www.kadifecraft.com) and use the online services provided through it, you are required to provide some personal information, such as name, telephone number, e-mail address, delivery address. The information gathered is processed only for the purpose of fulfilling your requests / orders and contacting you as our clients.

You are not required to do so and we do not require you to register or provide personally identifiable (personal) information to view our Website or to access it from its content. More information about the terms and conditions of the site can be found here.

In the event that, at your own discretion or discretion, you make public your personal details, specific details about you or other information about you and your actions on publicly accessible sections of the site, you should know that this information does not apply to the Law for personal data protection and we are not responsible for it.

In the physical stores (located in Bulgaria) and in the electronic store "Kadifef Kraft" (www.kadifecraft.com), personal data are processed by visitors and registered users for the purpose of advertising, selling and delivering books, hobbies and creative products from around the world, as well as the ancillary activities associated with them.

We strive to provide our customers with access to over 30,000 arts and books. In order to perform this activity, we provide information on the products offered, their origin and use, as well as similar products or combinations thereof.

Administrator of the Personal Data (the "Administrator"), traded by www.kadifecraft.com is Kadife MT Ltd., with headquarters and management address in Sofia, Slatina district, "Bratovan" Str. 8.

The Data Protection Officer of the Administrator will respond to all your questions regarding the processing and protection of personal data and will make the process of using your rights as a data subject easier and more understandable. Address for direct contact with him / her is email: mail@kadifecraft.com.

Consumer rights


You have access to your personal data processed by this site.

You have the right to request editing, deletion and blocking of this data, and you can object to its use if there are legitimate reasons for doing so.

You have the right to be notified if your personal data are disclosed to or used by third parties and you have the right to object to this use under the law.

You have the right to refuse the processing of your personal data for the purposes of direct marketing and advertising.

You have access to personal data.

If you want to access your personal data we store and correct, you can contact us in a convenient way for you. You can call us, write to us, and tell us which personal data you want to be edited or removed.


We collect your personal data through


Registration form

contact form

Claim Form

Email

On the phone in direct conversation with our administrator


You have the right to access your personal data


According to the GDPR Privacy Policy, you have the right to access, edit and delete your personal information.


Right of access, including the right to copy the data being processed

We always have the right to request information about your personal data that we store. You may contact us and, based on a written request and authentication of your identity, the data will be provided to you.


Right to correct inaccurate personal data

You may request that your personal data be corrected if incorrect, including the addition of incomplete personal data. You can do so through your mobile app or by writing to us after you have duly authenticated your identity.


Right to wipe / Right to be forgotten / in the following cases

Dropping the need for processing

Withdrawal of consent when processing is based on consent

Illegal data processing

Legal obligation to delete

The right to be forgotten is not an absolute right and may not be granted in the cases provided for by the law or due to a lack of proper authentication of your identity.

Right to limit processing when

the validity of the data is questioned for the period in which its accuracy is to be verified

or data processing is without a legal basis, but instead of deleting them, you want their limited processing

or, if necessary, the details of the establishment, exercise or protection of your legal claims

or an objection has been made to the processing of the data, pending verification that the reasons for the administrator are legal

In the event of correction, erasure, or limitation of processing, we will notify any recipient to whom the personal data has been disclosed, unless this is impracticable or requires disproportionate effort.


Right of portability of machine - readable data according to which

we provide the data directly to you or at your request and the technical possibility to provide the data to another administrator of your choice


Right to object to processing based on legitimate interest

You have the right to object to the processing of your personal data based on the legitimate interest of the Administrator or a third party. The Administrator will not continue to process your personal data unless it is proven that there are compelling legal bases that have priority over your interests and rights or due to litigation and other procedural and extra-procedural actions.


Right to object to direct marketing

You have the right to object to receiving marketing communications, including profiling and analysis for direct marketing purposes. In the legal framework, you have the right to directly opt-out of receiving e-mails, or if you are unable to do so yourself by submitting your button, ask us to "unsubscribe" you.


Right to appeal to a supervisor in the Member State in which my personal habitual residence, place of work or place of suspected violation occurs, if I consider that the processing of my personal data is in breach of the provisions of Regulation (EC) 2016/679. On the territory of the Republic of Bulgaria, where the Administrator's headquarters are located and the Physical Shops are located, the Supervisory Authority is the Personal Data Protection Commission.


The above rights are exercised by a written request in a form specified by the Administrator, which can be obtained at the Administrator's headquarters or electronically upon request to the Data Protection Officer and filling in the electronic form received with the necessary documents. If you have a "www.kadifecraft.com" sign up, you can use the automatic rights form as a data subject in your e-store account.
You will receive an answer to your request within one month of receipt of your written request.


The personal data you provide us is used for the following purposes

To identify your requests

To contact you in connection with your queries

To send your orders

To deliver the poles you have made

The data for your e-shop account www.kadifecraft.com is processed for purposes of

Execution of the reporting obligation of the Administrator by recording legally significant authentication data in electronic protocols - technical logs.
Deliveries of ordered products.
Provide support for technical malfunctions, inform customers of operators in our call center or in connection with complaints, tracking supplies, payments, and more.
Verify by sending an email to ensure the security of access to your account data and when changing your password.
Authentication when signing in to your account.
Send messages via email and / or push notifications for direct marketing and advertising purposes with your explicit consent;
Observing the rulings in the laws, judgments, legal orders and decisions of the authorities and supervisors. This includes using your personal data to collect and verify accounting data, and to comply with the accounting rules.


In-place order data is processed for the purposes of

Delivery of ordered foods and products.
Informing customers from operators in our call center or in connection with complaints, tracking supplies, payments, and more.
Observing the rulings in the laws, judgments, legal orders and decisions of the authorities and supervisors. This includes using your personal data to collect and verify accounting data, and to comply with the accounting rules.
Preventing losses as well as detecting and preventing misappropriation when filing, registering and delivering orders.


Online ordering data through the e-shop "www.kadifecraft.com" is processed for the purposes of

Delivery of ordered foods and products.
Provide support for technical malfunctions, inform customers of operators in our call center or in connection with complaints, tracking supplies, payments, and more.
Prevent and investigate abuses in online orders and related supplies, as well as losses and frauds.
Observing the rulings in the laws, judgments, legal orders and decisions of the authorities and supervisors. This includes using your personal data to collect and verify accounting data, and to comply with the accounting rules.
Analyze statistics obtained after anonymization of your data.


The contact details and the sent message or published comment are processed for the purposes of

Identify you as the sender / author of a message or a posted comment.
Make communication with you.


Loyal customer data is processed for the purposes of

Performance of contractual obligations to make a discount on the price of orders. Authentication and identification of the "loyal customer" quality and the rights deriving from it.

Video surveillance data in Kraftbiliq physical stores is being processed for the purposes of

Tracking incidents and violations

Crime prevention and reporting in our stores


Third parties with access to personal data in connection with their activities and services provided in conjunction with www.kadifecraft.com

We use the following providers of cloud services, hosting, reverse proxy, CDN, servers / clusters and collocation:

"SuperHosting.BG" Ltd., with UIC: 131449987 provide hosting and cloud services for the needs of "www.kadifecraft.com.

Consultants and suppliers in different spheres for the purpose of protecting our legitimate interests in maintaining and improving the quality of the services we provide to you for meeting legal requirements, protecting legal rights and interests in court, pre-trial and administrative proceedings. The ones we use regularly are:

Courier delivery companies: Econt, Speedy, Rapid, DHL and TNT;


State authorities and institutions in relation to their inspections in accordance with legal requirements and restrictions;

As regards private entities, we require and enforce these third parties to apply all technical and organizational measures to protect this data.


The types of personal data we process


We process the following categories of data on a contractual basis

Details of your e-shop account "www.kadifecraft.com" created for you after entering into an informal agreement with the Administrator, accepting the Terms of Use of the Website and e-shop "Kadifef Kraft" - www.kadifecraft.com , "Terms of Use":

First and last name

E-mail address

Password

Telephone

Shipping address


Order placement details made by you when purchasing goods from the physical store

Invoice data - names, phone, city, country, zip code, address

First and last name of the person to be delivered

Delivery address - country, city, zip code, address

Drop phone

Way of delivery

Method of payment

Payment status

Status of delivery

Online ordering data via the e-shop "www.kadifecraft.com" made by you, concluding an informal distance contract with the Administrator upon application of the Terms and Conditions:

First and last name of the person to be delivered
Delivery address - country, city, zip code, address
Telephone for delivery
Invoice data - names, phone, city, country, zip code, address
Way of delivery
Method of payment
Order number
Payment amount
Payment status
Status of delivery

Loyalty customers data obtained when entering into an informal or formal contract with the Administrator for the issuance of a Loyalty Card card, which is used for the discount on orders

First and last name

E-mail address

Contact phone


We process the following data based on your consent expressed through a deliberate action - self-referencing of optional data and / or free choice of specific options:

Your e-shop account details "www.kadifecraft.com"

Company of a legal entity and / or name of another personalized or unincorporated entity / organization;


Contact details and a sent message or published comment, provided by completing the contact form of the e-shop "www.kadifecraft.com" or by sending us an email, a conventional mail, a telegram, a fax, a call by phone, sending an SMS, posting comments and other forms of communication and / or expression

First and last name
E-mail address
Phone number
Fax number
Address
Internet site
Content of the comment / message

Order online data via e-shop www.kadifecraft.com

Order history


You may withdraw any of the above consents in accordance with the form and manner prescribed in this Policy. Upon withdrawal of consent, the processing of the relevant personal data for the stated purposes is discontinued. Withdrawal of consent does not affect the lawfulness of consent-based processing prior to its withdrawal.



We process the following data according to local law and Union law

Your e-shop account details "www.kadifecraft.com"

First and last name
E-mail address
Company of a legal entity and / or name of another personalized or unincorporated entity / organization


Order online data via the e-shop "www.kadifecraft.com"

Delivery address - country, city, zip code, address

Telephone for delivery

Invoice data - names, phone, city, country, zip code, address

Way of delivery

Method of payment

Order number

Payment amount

Status and payment history

Status and delivery history

Order history


Ordering details on site

Invoice data - names, phone, city, country, zip code, address

First and last name of the person to be delivered

Delivery address - country, city, zip code, address

Drop phone

Way of delivery

Method of payment

Payment status

Status of delivery


Loyalty customers data

First and last name

E-mail address

Contact phone


Video surveillance data in the physical stores

Videos of Cameras in shops, server rooms and warehouse facilities


We process the following data based on legitimate interest

Your e-shop account details "www.kadifecraft.com"

First and last name
E-mail address
Company of a legal entity and / or name of another personalized or unincorporated entity / organization

Ordering details on site

Invoice data - names, phone, city, country, zip code, address
surname and surname of the person to be supplied
Delivery address - country, city, zip code, address
Drop phone
 Way of delivery
Method of payment
Payment status
Status of delivery
Video recordings of cameras located in the physical stores


Order online data via the e-shop "www.kadifecraft.com"

Delivery address - country, city, zip code, address

Telephone for delivery

Invoice data - names, phone, city, country, zip code, address

Way of delivery

Method of payment

Order number

Payment amount

Status and payment history

Status and delivery history

Order history


Loyalty customers data

First and last name
E-mail address
Contact phone


Video surveillance data in the physical stores

Videos of Cameras in shops, server rooms and warehouse facilities


Data is processed for the following dates


Data provided on a contractual basis

Account details - up to 5 years from the date of the last online order or in the absence of an order - to delete the account through the e-shop functionality or 5 years from the date of your last login, whichever is the later soon. Account data is related to and defining for online ordering data, which determines the application of the term set in relation to them. In the absence of an order based on the informal contract, you are legally expected to use the account as a user, and we therefore provide you with a functional opportunity at any time to delete your account before the end of the five-year term.
Online order data - until 5 years from the date of the specific order. The term is determined on the basis of the limitation period for repayment of the receivables.
Loyalty customers data - until termination of the contract.

Data relating to the collection and verification of accounting data and accounting compliance - accounting records and financial statements, including fiscal control, auditing and subsequent financial inspection documents, are kept for 10 years from 1 January of the reporting period following the reporting period for which concern; all other holders of accounting information - three years from 1 January of the reporting period following the reporting period to which they relate;


Data provided on the basis of consent - to the withdrawal, as provided, including through the functionality of the e-shop or blog, or by deletion and with regard to the e-shop - and until the expiration of 5 years from the date of the last Sign in, whichever is sooner; Your Kukuriak blog data is related to the comments you posted on articles and videos, which are why you are exercising your constitutional right to free expression in your chosen format and content. Therefore, no deadline is set after the expiration of which processing ceases, and instead you are given the opportunity to remove the published content by exercising your rights as a data subject in the form and manner prescribed in this Policy. When the content of a specific comment contains offensive words or phrases, disgraceful, libelous and / or damaging the reputation of the Administrator's claims, the Administrator has the right, based on his or her third party, to legitimately remove the content of the comment from his site.


Video surveillance data in physical stores "www.kadifecraft.com" - videos are stored within 60 days of their creation;

Once this deadline has expired, the data is deleted and can not be recovered or used anymore. The data are not deleted but continue to be processed only for the purpose of protecting our legitimate rights and legitimate interests or in the fulfillment of our legal obligations if, at the date of expiration of that period, pending legal, administrative and pre-trial proceedings or with ongoing scrutiny of misconduct, admitted or brought to our knowledge, complaints and potential violations - until their completion.

Using cookies



For the data contained in the cookies of the e-shop www.kadifecraft.com, you may be informed by our Cookies Policy, which is on our Privacy Policy page.